Yes. East Coast has specialized pet care liability insurance through Evanston Insurance Company and also a crime bond.

Check the coverage map below. If you are in the area indicated on the map we service your area. If you are not quite sure, email us with your address and we will check and let you know.

We will send you an online invoice. You will have the option of paying online with a credit card and can save your details securely for easy future payments. Or you can pay by check, cash or card at the Meet & Greet.

All payments are due prior to service. For repeat clients not requiring a Meet & Greet, the online invoice should be paid 48 hours prior to the date of the first visit.

Two sets of keys are requested so the sitter can have a copy and the office can store a copy for emergency purposes, in case of accidental lock-out, broken key, etc. All keys are kept securely and tags do not include any information that could identify the client.

There is an extra $5 per visit holiday charge. This provides incentive for pet sitters to commit to working on a holiday.

We accept cash, credit cards and checks made out to East Coast Pets.

Pet Sitting: we require notice a full 2 days prior to the first visit. Notice 24 hours prior results in 50% of the total invoice; less than 24 hours results in 100%. There is no refund for early returns. Holiday bookings (Easter, Thanksgiving, Christmas & New Year’s) cancelled less than 7 days before service are charged 50% of the visits scheduled. Mid-Day service requires 48-hour notice prior to the next scheduled visit.

Clients who hold an outstanding balance are subject to a late fee of $25.

Clients who pay with a check that is not honored by their bank are subject to a fee of $25.

You can email us at [email protected] and expect a response within 12 hours. You may also call or text us at 843-410-2547.